AI-powered assistant for consistent OTC guidance.
A UK-based pharmacy tech platform providing NHS-integrated tools for prescriptions and consultations sought to improve consistency and scalability in Over the counter (OTC) product recommendations. Heavy reliance on pharmacists created long patient wait times, inconsistent guidance and operational bottlenecks. Nous Infosystems implemented a Generative-AI-powered health assistant capable of understanding symptoms, recommending safe OTC products, and engaging in contextual follow-up conversations. The solution integrated Amazon Bedrock with Mistral LLM, OpenSearch for semantic search, and governance through the Nous truNorth AI framework to ensure compliance, safety, and fairness. Built for resilience and scalability, the platform reduced costs by 15%, boosted patient support efficiency, and improved access to timely, high-quality OTC guidance.
