Improve business performance with robust infrastructure technology services 

IT Infrastructure is a vital component of any business operation. With the emergence of innovative technologies, organizations worldwide are changing their approach to IT infrastructure management. Businesses are now looking at strategic technologies to improve operational efficiency while aligning IT infrastructure technology services to their business goals. 

vServe24/7, the IT Infrastructure Management arm of Nous, offers expertise in Remote Infrastructure Management Services (RIMS) and round-the-clock technology infrastructure services. We have been providing technology support for over two decades. We are a trusted partner for global customers across domains, including service providers and enterprise customers. 

VISDM – Improving Service Quality & Reliability  

With in-depth knowledge and expertise in RIMS, our effective offshore delivery model – VISDM, enables the delivery of cost drivers in IT through process excellence and service delivery innovation. Based on the ITILv3 framework, VISDM offers: 

Enhanced infrastructure technology services with operational capabilities to meet business demands and bridge the existing operational gaps.

Improved overall performance, operational efficiency, and capacity planning through automation, reporting, and documentation.

Multi-source governance for accountability and traceability.

Consistent and improved IT infrastructure management services delivery.

Scalability to handle increasing service demands.

Optimize, Manage and Support Mission-critical Infrastructure Performance 

Datacenter Operations & Management

Datacenter Operations & Management

Manage on-premise environments consisting of private clouds and physical and virtual infrastructure. Focus on core business functions while streamlining IT operations and maintaining uptime of critical systems with innovative datacenter management solutions.

Provisioning, configuration, and administration

Remote management

Vendor management

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Workplace Infrastructure Technology Services

Workplace Infrastructure Technology Services

Ensure smart work and secure collaboration by efficiently managing various aspects of a modern workplace, making real-time decisions, and keeping track of critical work on the go by leveraging cutting-edge workplace infrastructure technology services.

Desktop virtualization

BYOD and Enterprise Mobility Management

Directory services

Desktop and laptop engineering, migration & administration

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Technical Assistance Center

Technical Assistance Center

Ensure timely and effective resolution of IT problems and queries using an integrated approach towards IT infrastructure management services. Get round-the-clock, uninterrupted technical helpdesk support to drive accelerated and efficient processes.

24/7 IT service helpdesk support

Product support services

Portal support services

Affiliate marketing services

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Information Security Services

Information Security Services

Get protection across the network to mitigate information risks and safeguard critical internal assets, data, and remote users against internal and external information security threats through round-the-clock infrastructure technology services.

Managed security services

Application security assessment

Vulnerability assessment & penetration testing

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Business Advisory & Consulting

Business Advisory & Consulting

Increase the return on IT investments using the latest technological innovations in IT transformation. Get expert assistance in defining technical and business objectives, efficiently managing and optimizing IT assets, and streamlining IT operations.

Business transformation

Technology transformation

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Why Nous?

broad portfolio
IT Infrastructures
Robust governance
technical assistance center
architecture framework

Expertise across a broad range of services to help clients manage critical and complex IT infrastructure environments efficiently.

Skilled in identifying potential issues proactively and taking preventive measures, reducing the likelihood of major disruptions.

Policies, procedures, and controls that ensure easy governance, reinforce daily collaboration, and identify new areas for improvement.

Timely support in maintaining business continuity and helping focus on innovation by simplifying daily coordination of IT requests.

Enhance IT operations: Eliminate, automate, optimize for resilience, efficiency, and the future.


Case Study

24/7 TAC setup for uninterrupted support for an email archiving service provider

Worked as an extended offshore support arm, providing uninterrupted service through the 24×7 technical assistance center.

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