Transform IT service management through streamlined ServiceNow automation
Ineffective IT service management practices using multiple non-integrated tools can often lead to information silos. With too much time and resources spent on firefighting issues, teams can fail to meet the organization’s service needs.
ServiceNow IT Service Management (ITSM) offers a robust framework to elevate IT service delivery and align them with critical business needs. Nous, a ServiceNow Premier partner, helps organization in implementing ITSM processes to consolidate all IT tools into a single data model, streamline service delivery, automate workflows, gain real-time visibility, and improve IT productivity.
We implement 360° IT infrastructure transformations empowering businesses to improve efficiency and overall growth. Our ServiceNow Certified Implementation Specialists deploy time-tested strategies to reduce high-priority incidents by 25%, enhance employee productivity, and boost CSAT scores.
Benefits of ServiceNow ITSM Implementation
Increases operational efficiency
Reduces spending on IT operations and infrastructure
Automate manual procedures and work processes with ITSM
Minimizes IT risk
Drive Business Agility
Airtight cybersecurity
ServiceNow ITSM Solution Offerings
Agent Workspace
Use agent intelligence to prioritize and direct tasks within your organization. It creates a unilateral platform for both employees and customers to engage and resolve common problems.
IT Incident Management & Problem Management
Manage problem life cycle and prevent problems and resulting incidents from happening using ServiceNow Problem Management.
ITSM Change Management
With ServiceNow Change Management, follow a systematic approach to deploy various changes in the IT ecosystem in the easiest, efficient, and cost-effective manner.
Configuration Management Database (CMDB)
Make better decisions with ServiceNow CMDB as the single system of record.
Virtual Agent
Leverage an NLP-based virtual agent that offers intelligent, customized conversational experiences to customers as well as employees for quick and effective conflict resolution.
Performance Analytics
Use the ServiceNow OOTB plugin for precise data collection, analysis, and visualization, for portfolio, change, request, financial, and event management.
Predictive Intelligence
Use ServiceNow’s Predictive Intelligence for AI and ML-based recommendations that are based on user inputs and a vast range of enterprise data.
Request Management and Knowledge Management
Allow catalog items to be requested and fulfilled based on defined flows, and increase self-service rates for customers and employees using ServiceNow Knowledge Management.
Reports and Dashboards
Ensure rapid decision-making through relevant reports on a dashboard including performance analytics.
Asset Management
Create and manage a comprehensive system of record for various IT assets across contracts, finances, software and hardware inventory, and risk management sections of an organization with ServiceNow Asset Management.
Why Nous?
Resources
Best IT experience with ServiceNow ITSM’s innovative applications
Discover the powerful capabilities of ServiceNow ITSM in enabling businesses to deliver intuitive app experiences for customers.
Importance of having the right ServiceNow ITSM consulting for your business
Learn how a ServiceNow ITSM consultant can help adopt best practices and proven methodologies for successful implementation.
