The customer is a leading biotechnology company serving patients in more than 100 countries. The customer wanted 24×7 service desk portal support for their newly rolled out disease registry.
How we have helped our customer:
- Well-defined service strategy that included consultation, design, implementation and roll out of the 24/7 infrastructure support.
- Service catalogue definition – classification and workflow.
- Global support roll out to end-users from more than 35 countries, with dedicated toll free numbers.
