Achieving a 90% reduction in data loss, errors, and delays in equipment job processing with ServiceNow CSM.
A leading global manufacturer faced issues with data loss and delays in equipment job processing due to integration challenges. Nous Infosystems completed a ServiceNow CSM implementation, facilitating bidirectional communication between their construction portal and ServiceNow. Key features included real-time error handling, automated correction of discrepancies, and efficient data exchange. This integration resulted in a 90% reduction in data loss, errors, and delays, reduced manual efforts, and improved customer satisfaction with faster and more accurate equipment job processing.
